You receive a "The underlying connection was closed" error message, and you cannot upload data by using the MapPoint Web Service Customer Data Service API (896304)
The information in this article applies to:
- Microsoft MapPoint Web Service 3.5
Content Maintenance:36489 SYMPTOMSYou receive the following error message when you try to upload data by using the Microsoft MapPoint Web Service Customer Data Service
API: The underlying connection was closed: Could not
establish trust relationship with remote server. Upload job has
failed. CAUSEThis problem occurs because the computer that you are using
to upload the data file is not trusted by the MapPoint Web Service Customer
Services site (CSS). The computer is not trusted because a Secure Sockets Layer (SSL) certificate for the
CSS is not detected in the Trusted Root Certification Authorities store on the
computer.
Typically, this problem occurs when the computer has never
connected to the CSS.RESOLUTIONTo resolve this problem, obtain the SSL certificate for the CSS. To do this, follow these steps:
- On the computer that you want to use to upload data, visit the following Microsoft Web site:
- When you are prompted for your CSS credentials, type your
CSS credentials.
- When you are prompted to accept the SSL certificate for
the CSS, accept the SSL certificate.
When the SSL certificate for the CSS is on your computer,
you can successfully use the Customer Data Service API. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.REFERENCESFor more information about MapPoint Web Service, visit the
following Microsoft Web site:
Modification Type: | Minor | Last Reviewed: | 4/5/2005 |
---|
Keywords: | kbWebServices kberrmsg kbtshoot kbprb KB896304 kbAudEndUser |
---|
|