SYMPTOMS
If you change your password on a Microsoft Windows XP-based computer that is a member of a domain, you receive the following error message:
The user name or old password is incorrect. Letters in passwords must be typed using the correct case. Make sure the Caps is not accidentally on.
This symptom occurs if all the following conditions are true:
- You are using your user principal name (UPN) to change your password. For example, you are using YourAccountName@example.com to change your password.
- The Security Accounts Manager (SAM) account user name is different from the first part of the UPN.
Note The SAM account uses the following format:
DomainName\SAMacctUserName
- You are logging on to a domain of a different forest, and the computer that you use is not a member of the domain to which you are logging on. The trusted domain to which you log on is not using Microsoft Windows Server 2003 forest trust.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.Windows XP Service Pack 1, 32-bit versions
Date Time Version Size File name
-----------------------------------------------------
24-Mar-2005 20:41 5.1.2600.1652 119,808 Msv1_0.dll
Windows XP Service Pack 2, 32-bit versions
Date Time Version Size File name
------------------------------------------------------
24-Mar-2005 20:37 5.1.2600.2639 132,608 Msv1_0.dll
Windows XP Service Pack 1, Itanium-based versions
Date Time Version Size File name Platform
-----------------------------------------------------------------
24-Mar-2005 02:34 5.1.2600.1652 375,296 Msv1_0.dll IA-64
24-Mar-2005 02:41 5.1.2600.1652 119,808 Wmsv1_0.dll x86
WORKAROUND
To work around this issue, use one of the following methods.
Method 1
Change your password by using the SAM account user name instead of by using your UPN.
Method 2
Upgrade all the domain controllers to Windows Server 2003, raise forest and domain functional levels to Windows Server 2003, and then build a transitive forest trust between the forests.
For more information about how to do these tasks, click the following article numbers to view the articles in the Microsoft Knowledge Base:
325379
How to upgrade Windows 2000 domain controllers to Windows Server 2003
322692 How to raise domain and forest functional levels in Windows Server 2003
310996 Active Directory Services and Windows 2000 or Windows Server 2003 Domains (Part 1)