A conflict resolution message appears on only one client computer when two users save changes to the same message in a public folder at the same time in Exchange Server 2003 (895999)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

Consider the following scenario. Your organization contains two public folder servers that are running Microsoft Exchange Server 2003. Two users log on to two different Microsoft Outlook client computers. The users change the same message in the public folder. Then, they save the changes to the message at the same time. In this scenario, the conflict resolution message appears on only one client computer.

CAUSE

This problem occurs if a backfill message is in a conflict state. When you respond to a backfill request, the conflict resolution message will not be backfilled if the conflict resolution message exceeds the size limit of a public folder. The conflict resolution message may exceed the size limit of the public folder even if the original message does not exceed the size limit of the public folder. In the scenario that is described in the "Symptoms" section, the conflict resolution message is three times the size of the original message because the conflict resolution message contains three copies of the original message.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this software update requires Microsoft Exchange Server 2003 Service Pack 1.

836993 How to obtain the latest service packs for Exchange Server 2003

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   -------------------------------------------------------------- 
   21-Jun-2005  03:00  6.5.7233.28     3,261,952  Mdbmsg.dll       
   04-Jun-2005  01:56                      3,304  Redir.asp
   21-Jun-2005  03:33  6.5.7233.28     5,176,832  Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:7/25/2006
Keywords:kbQFE KBHotfixServer kbexchSTORE kbfix kbBug kbExchange2003preSP1fix kbpubtypekc KB895999 kbAudITPRO
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