When you press the kanji hotkey to change from half-width input mode to full-width input mode on a Windows XP SP2-based computer, the IME input mode may not change (895564)


The information in this article applies to:

  • Microsoft Windows XP Service Pack 2, when used with:
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition

SYMPTOMS

You are using the Japanese Input Method Editor (IME) on a Japanese version of a Microsoft Windows XP Service Pack 2 (SP2)-based computer. To provide input to a user interface in a program such as Microsoft Office Outlook 2003, you press the kanji hotkey on the keyboard to change from half-width input mode to full-width input mode. However, the IME input mode may not change.

Note This problem does not occur in Windows XP Service Pack 1 (SP1). Also, if you press ALT together with the kanji hotkey, the input mode is changed as expected. However, if you press A or any other character key together with the kanji hotkey, duplicated full-width Japanese hiragana characters appear unexpectedly.

CAUSE

This problem occurs because duplicate KS_DOWN messages are sent to the operating system when you press the kanji hotkey.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Msctfime.ime5.1.2600.2657177,15219-Apr-200508:53Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Steps to reproduce the problem

The following steps use Outlook 2003 as an example. However, this problem may also occur when you use other programs.
  1. Log on to a computer that is running the Japanese version of Windows XP SP2.
  2. Install the Japanese version of Microsoft Office 2003 on this computer.
  3. Use a Japanese keyboard with the full-width/half-width hotkey.
  4. In Outlook 2003, set an Outlook profile to log on to one mailbox. You can configure Outlook 2003 to log on to your own mailbox.
  5. In Outlook 2003, set another profile to log on to any other mailbox. It can be a dummy mailbox instead of a real one.
  6. Configure Outlook 2003 to use the Prompt for a profile to be used option instead of the Always use this profile option.
  7. Start Outlook 2003. The Choose Profile dialog box is displayed.
  8. Select the profile that logs on to your own mailbox.
  9. On the Tools menu, click Address Book. Or, on the Tools menu, point to Find, and then click Advanced Find.
  10. Type some text in the user interface. The IME input mode is in half-width input mode.
  11. Press the half-width/full-width hotkey on the lower-left part of the Japanese keyboard. The IME input mode does not change to full-width Japanese hiragana.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/24/2006
Keywords:kbQFE kbHotfixServer kbWinXPsp2fix kbBug kbfix kbpubtypekc KB895564 kbAudEndUser kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.