The computer restarts, you receive an error message, or an event is logged in the System log on a Windows Server 2003-based computer that is running in PAE mode and that has a Sybase database installed (895473)
The information in this article applies to:
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
SYMPTOMS On a Windows Server 2003-based computer that is running in
Physical Address Extension (PAE) mode and that has a Sybase database installed, you
may experience any one of the following symptoms:
- The computer automatically restarts.
- After you log on, you receive the following error message:
Microsoft Windows The system has recovered from
a serious error. A log of this error has been created. Please tell
Microsoft about this problem. We have created an error report that you can
send to help us improve Microsoft Windows. We will treat this report as
confidential and anonymous. To see what data this error report contains,
click here. To see
the data that the error report contains, click the click here
link at the bottom of the message box. You then receive error signature information
that may be similar to the following: BCCode : 00000076 BCP1 : 00000001 BCP2 : b64d4c5c BCP3 : 00000024
BCP4 : 89721dc8 OSVer : 5_2_3718 SP : 0_0 Product : 272_3 - You receive the following Stop error message on a blue
screen:
A problem has been detected and Windows has
been shut down to prevent damage to your computer... Technical information:
*** STOP: 0x00000076 (0x00000001, 0xb64d4c5c, 0x00000024, 0x89721dc8)
PROCESS_HAS_LOCKED_PAGES
- An event ID 1003 entry is logged in the System log with information that is similar to the following:
Date: date Source:
System Error Time: time Category: (102)
Type: Error Event ID: 1003 User: N/A Computer:
COMPUTER Description: Error code 00000076,
parameter1 00000001, parameter2 b64d4c5c, parameter3 00000024, parameter4
89721dc8. For more information, see Help and Support Center at
http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45
System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65
ror code 0018: 20 30 30 30 30 30 30 35 0000076 0020: 30 20 20 50 61 72 61 6d 0
Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c
Notes- The symptoms of a Stop error vary according to your
computer's system failure options.
For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
307973
How to configure system failure and recovery options in Windows
- The four parameters in the parentheses of the
technical information for the Stop error vary according to the computer's
configuration.
- Not all Stop 0x00000076 errors are caused by the problem
that is described in this article.
CAUSEThis problem occurs because the Sybase database uses pages
in Address Windowing Extensions (AWE) mode and in non-AWE mode.RESOLUTION
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service
pack for Windows Server 2003
STATUSMicrosoft has confirmed that this is a bug in the Microsoft
products that are listed in the "Applies to" section.
This bug was corrected in Windows Server 2003 Service Pack 1.
Modification Type: | Major | Last Reviewed: | 9/22/2006 |
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Keywords: | kbBug kberrmsg kbbluescreen kbfix kbQFE KB895473 kbAudDeveloper kbAudOEM kbAudITPRO kbAudEndUser |
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