You are prompted for the Office source files when you use the OHotFix program to install an Office update on a computer that has Office 2000 or a later version installed (895457)


The information in this article applies to:

  • Microsoft Office XP, All Editions
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Word 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Excel 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000

SYMPTOMS

Consider the following scenario. You use the OHotFix program (Ohotfix.exe) to install a Microsoft Office update on a computer that has Microsoft Office 2000 or a later version installed. Additionally, you have a CD that is not an Office CD in your CD drive or in your DVD drive. When you install the Office update, you are prompted for the Office source files.

Note You may also experience these symptoms when you install a full-file version of an Office update.

CAUSE

This issue occurs because the OHotFix program is designed to install the Office update by using Microsoft Windows Installer 1.1. This functionality prompts the user to insert the correct CD if the correct CD is not in the CD drive or in the DVD drive.

WORKAROUND

To work around this issue, use one of the following methods.

Method 1: Provide the Office source files

When you install an Office update, make sure that you use the Office installation CD that you used to install your version of Office.

Method 2: Do not use the OHotFix program to install the Office update

When you install the Office update, do not use the OHotFix program. To do this, follow these steps:
  1. Extract all the Office update files to a folder on your hard disk.
  2. Open a Command Prompt window.
  3. At the command prompt, change the current folder to the folder that contains the Office update files.
  4. At the command prompt, type the following command, and then press ENTER:

    msiexec /p My_Update.msp /qb

    Note My_Update.msp represents the Office update file. The /p option is used to apply the update to an existing installation. The /qb option is used to provide only a basic user interface during the installation of the Office update.

    Note If you have more than one Office update file to install, repeat step 4 for each Office update file.
  5. At the command prompt, type exit, and then press ENTER to close the Command Prompt window.

Method 3: Install the Office update in quiet mode

Install the Office update in quiet mode so that the installation does not prompt you for the Office source files. To do this, follow these steps:
  1. Open a Command Prompt window.
  2. At the command prompt, change the current folder to the folder that contains the Office update files.
  3. At the command prompt, type the following command, and then press ENTER:

    My_Update.exe /q

    Note My_Update.exe represents the Office update file.
  4. At the command prompt, type exit, and then press ENTER to close the Command Prompt window.

MORE INFORMATION

For more information about issues that are related to the installation of Office updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

891157 If you use the OHotFix program to install Microsoft Office update files, you are prompted to provide the location of the original source files for Microsoft Office 2000 and for later versions

840169 Full-file version update may request Office source files

Modification Type:MinorLast Reviewed:9/27/2006
Keywords:kbsetup kbwindowsinstaller kbtshoot KB895457 kbAudEndUser kbAudITPRO
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