You receive a "Page cannot be displayed" error message when you try to run a storage report in Windows Storage Server 2003 (894890)

SYMPTOMS

When you try to run a storage report in Microsoft Windows Storage Server 2003, you may receive the following error message:

Page cannot be displayed.

Or, a blank page may appear. When a blank page appears, you receive no error message.

CAUSE

This problem occurs when the following conditions are true:

The report is generated against more than 10,000 files and folders.
The report is generated by selecting the HTML option and the Active HTML option

The problem occurs because the version of Veritas Storage Manager that is included with Windows Storage Server 2003 is limited to 10,000 entries per HTML storage report.

RESOLUTION

To resolve this problem, limit the size of the report to less than 10,000 entries, or specify text output for the report.

WORKAROUND

To work around this problem, access storage reports from the console or from a Terminal Services session by browsing to the C:\Windows\System32\ServerAppliance\WQuinn\StorageCentral SRM\5.0\Reports folder.

Note The Windows system folder may be located on a drive with a different drive letter than the standard "C:\" drive.

MORE INFORMATION

Storage Manager is licensed from Veritas for inclusion in Windows Storage Server 2003. Storage Manager is a limited, low-cost version of the Storage Central product that is available from Veritas. Customers who want the full functionality of Storage Central must license it from Veritas. Veritas Storage Central is not limited to 10,000 entries per HTML storage report.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.