FIX: The Performance MMC snap-in stops responding when you try to add performance monitor counters to monitor a remote computer that is running Host Integration Server 2004 (894870)


The information in this article applies to:

  • Microsoft Host Integration Server 2004

SYMPTOMS

The Performance Microsoft Management Console (MMC) snap-in stops responding when you try to add performance monitor counters to monitor a remote computer. This problem occurs if the remote computer is running Microsoft Host Integration Server 2004.

When this problem occurs, the Performance task appears as Not Responding in Task Manager.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Host Integration Server 2004 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size    File name
   -----------------------------------------------------
   10-Mar-2005  21:43  6.0.1944.0  24,576  Comtiperf.dll
   10-Mar-2005  21:42  6.0.1944.0  19,968  Hipperf.dll
   10-Mar-2005  21:42  6.0.1944.0  95,744  Tagen.dll
Note Because of file dependencies, the most recent hotfix that contains these files may contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Steps to reproduce the problem

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Administrative Tools, and then click Performance.
  3. In the left pane of the Performance window, click System Monitor.
  4. On the toolbar in the right pane, click Add to add the performance monitor counters.
  5. Click Select counters from computer.
  6. Type the name of the remote server that you want to monitor. For example, type \\HIS2004.
  7. Click the drop-down arrow under Performance object.
Notice that the Performance MMC snap-in stops responding.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/25/2006
Keywords:kbHotfixServer kbQFE kbfix kbbug kbpubtypekc KB894870 kbAudDeveloper kbAudITPRO
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