The computer stops responding if Chinese (Traditional) Phonetic is set as the default Input Method Editor (IME) in Windows 2000 (894869)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server

SYMPTOMS

If you try to shut down a Microsoft Windows 2000-based computer, the computer stops responding (hangs). This symptom occurs if Chinese (Traditional) Phonetic is set as the default Input Method Editor (IME).

CAUSE

This problem occurs because the mobile synchronization program (Mobsync.exe) stops responding when the mobile synchronization program tries to synchronize offline items. The "mobsync.exe /logoff" command runs during the logoff process. Therefore, the computer stops responding when you try to shut it down.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix requires Windows 2000 Service Pack 4 (SP4).

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
     Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Jun-2003  20:05  5.0.2195.6627     169,232  Mobsync.dll      
   25-Feb-2005  07:20  5.0.2195.7035     111,376  Mobsync.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbBug kbfix kbWin2000preSP5fix kbHotfixServer kbQFE KB894869 kbAudEndUser
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