SYMPTOMS
Consider the following scenario. In Microsoft Office Outlook
2003, a user sends a message that exceeds the configured size limit on a server
that is running Microsoft Exchange Server 2003. Although the message exceeds
the configured size limit, the message is sent to the Exchange server if one of
the following conditions is true:
- Outlook is configured to use cached mode.
- Outlook is configured to use offline mode.
- Outlook is configured to use a personal folder (.pst) file
as the delivery location.
When the Exchange server receives the message that exceeds the
configured size limit, the Exchange server generates a non-delivery report
(NDR) that has the original message attached. Then, Outlook 2003 downloads the
NDR.
When a message that exceeds the configured size limit is sent to
the Exchange server, you may experience the following behavior:
- General performance issues occur on the Exchange
server.
- Excessive network bandwidth is used between Outlook 2003
and the Exchange server.
- Excessive transaction logs are generated on the Exchange
server.
- Excessive database growth occurs on the Exchange
server.
RESOLUTION
Service pack information
To resolve this problem, obtain the
latest service pack for Exchange Server 2003. For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Hotfix information
To resolve this issue, apply hotfix 894795 to the Exchange server.
To enable the new behavior in Outlook 2003, install
Microsoft Office 2003 Service Pack 2 (SP2) on the Outlook 2003 client computers.
For more
information, click the following article number to view the article in the
Microsoft Knowledge Base:
870924
How to obtain the latest service pack for Office 2003
After you install Office
2003 SP2 on the Outlook clients, Outlook users
experience the following behavior when they send messages. Note that the
following behavior occurs when Outlook 2003 is configured to use cached mode,
to use offline mode, or to use a .pst file as the delivery location:
- If the Outlook user's mailbox exceeds the configured size
limit, the message is not sent to the Exchange server. The Outlook user
receives the following error message:
Task 'Microsoft
Exchange Server - Sending' reported error (0x8004060C) : 'The message store has
reached its maximum size. To reduce the amount of data in this message store,
select some items that you no longer need, and permanently (SHIFT + DEL) delete
them.'
Additionally, the Outlook user is prompted to use the Mailbox
Cleanup Wizard. - If a message exceeds the configured size limit on the
Exchange server, the message is not sent to the Exchange server. Additionally,
the Outlook user receives the following error message:
Task 'Microsoft Exchange Server - Sending' reported error
(0x80040610) : 'The message being sent exceeds the message size established for
this user.'
To configure the size limits that are described in this article,
follow these steps:
- Use Exchange System Manager to configure the
Prohibit send at (KB) limit, the Prohibit send and
receive at (KB) limit, and the Sending message size
limit.
- Wait for the Exchange server caches that are described in
the following Knowledge Base article to expire:
327378 Exchange 2000 and Exchange 2003 mailbox size limits are not enforced in a reasonable period of time; fix requires Exchange 2000 SP3
- When the Exchange server caches expire, restart Outlook so
that Outlook recognizes the new limits.
A supported
hotfix is now available from Microsoft, but it is only intended to correct the
problem that is described in this article. Only apply it to systems that are
experiencing this specific problem. This hotfix may receive additional testing.
Therefore, if you are not severely affected by this problem, we recommend that
you wait for the next Microsoft Exchange Server 2003 service pack that contains
this hotfix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the hotfix. For a complete list of Microsoft
Product Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
Prerequisites
This hotfix requires Microsoft Exchange Server 2003 Service Pack 1
(SP1).
For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
836993
How to obtain the latest service packs for Exchange Server 2003
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------
16-Apr-2005 01:20 6.5.7233.8 3,261,952 Mdbmsg.dll
01-Apr-2005 03:48 3,304 Redir.asp
16-Apr-2005 01:54 6.5.7233.8 5,167,104 Store.exe