Telephone numbers are padded with zeros when data is integrated from Microsoft CRM to Great Plains (894612)


The information in this article applies to:

  • Microsoft Business Solutions CRM Integration for Great Plains, when used with:
    • Microsoft CRM 1.2
  • Microsoft CRM 1.2
CRM SE:1043

SUMMARY

This article discusses a problem where telephone numbers are padded with zeros when you use Microsoft Business Solutions - CRM 1.2 Integration for Great Plains. When the telephone number format is customized in Microsoft Business Solutions - Great Plains, telephone numbers that are integrated to Great Plains are padded with zeros until they contain 14 characters.

SYMPTOMS

You change the telephone number format in Great Plains to something other than the default format. When data is integrated from Microsoft Business Solutions CRM to Great Plains, telephone numbers are padded with zeros until they contain 14 characters.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Integration for Great Plains that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Application information

Applying this hotfix involves replacing the Great Plains Business Objects COM+ components. This hotfix should be applied by a user who has Administrator privileges in Integration for Great Plains. Apply this hotfix on the computer that hosts the Great Plains Business Objects COM+ components that are used by Integration for Great Plains.

Prerequisites

To install this hotfix, you must have Integration for Great Plains installed.

Restart requirement

If you are so prompted, restart the computer after you apply this hotfix.

File information

The dates and times for the files that are installed with this hotfix are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Examine the files in the Program Files\Great Plains\Business Objects folder on the computer that is hosting Integration for Great Plains. All these files should be dated 26-Jan-2005, should be time-stamped 20:06 or later, and should be version 7.0.x.x.

MORE INFORMATION

To apply this hotfix, follow these steps:
  1. Stop the BizTalk Messaging Service and the CRM Integration Messaging Service to make sure that data that uses the existing Great Plains Business Objects COM+ components is not being passed. To do this, follow these steps:
    1. Click Start, point to Programs, point to Administrative Tools, and then click Services.
    2. Right-click BizTalk Messaging Service, and then click Stop.
    3. In the Stop Other Services dialog box, click Yes.
  2. Download the hotfix package to the computer that hosts the Microsoft Great Plains Business Objects COM+ components that are used by Integration for Great Plains.
  3. Make sure that you are logged on as a user who has Administrator privileges on this computer and in Integration for Great Plains.
  4. Double-click the downloaded Microsoft Great Plains Business Objects.msi file.
After you apply the hotfix, restart the Biztalk Messaging Service and the CRM Integration Messaging Service.
Modification Type:MinorLast Reviewed:9/8/2006
Keywords:kbMBSMigrate kbBug kbQFE kbHotfixServer KB894612 kbAudEndUser
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