Media Center may stop responding if you press SKIP when you are watching a DVD in Windows XP Media Center Edition 2005 (892111)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2005

SYMPTOMS

When you are watching the last chapter of a DVD by using Play DVD in Media Center, if you press and hold the SKIP button on the remote, Media Center stops responding.

CAUSE

This problem occurs because Media Center cannot accurately retrieve the expected frame information from the DVD.

WORKAROUND

To work around this problem, follow these steps:
  1. Press CTRL+ALT+DELETE, and then click Task Manager.
  2. Click the Processes tab, and then click the Ehshell.exe process.
  3. Click End Process, and then click Yes to confirm.
  4. Close Task Manager.
  5. To restart Media Center, press the green button on the remote, or click Start and then click Media Center.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/
Modification Type:MajorLast Reviewed:12/19/2005
Keywords:kbtshoot KB892111 kbAudEndUser
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