FIX: You may receive a "Page cannot be displayed" error message when you click a hyperlink to view a Microsoft Office document in Internet Explorer 6 Service Pack 1 (892056)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Service packs that include this hotfix

This hotfix is not included in any service packs.

Prerequisites

You must have Microsoft Windows XP Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   ---------------------------------------------------------
   28-Mar-2005  17:31  6.00.2900.2641  3,012,096  Mshtml.dll       
   28-Mar-2005  17:31  6.00.2900.2641    608,256  Urlmon.dll

WORKAROUND

To work around this problem, use one of the following methods:

After you receive the "Page cannot be displayed" error message, click Refresh in Internet Explorer to view the Office document.
In Internet Explorer, turn off the Show friendly HTTP error messages option. To do this, follow these steps:
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. In the Internet Options dialog box, click the Advanced tab.
4. On the Advanced tab, click to clear the Show friendly HTTP error messages check box, and then click OK.

MORE INFORMATION

For more information about Microsoft Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.mspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates