You receive "The system could not log you on" error message when you use a smart card to log on to a Windows XP Professional-based computer (891849)
The information in this article applies to:
- Microsoft Windows XP Professional
SYMPTOMSWhen you use a smart card to log on to a Microsoft Windows
XP Professional-based computer, you do not log on to the network and you
receive the following error message: The system could not
log you on. The server authenticating you reported an error (0xC00000BB). You
can find further details in the event log. Please report this error to the
system administrator. CAUSEThis problem may occur when the user name portion of the
your User Principal Name (RFC822 name) does not match your downlevel logon name
(sAMAccountName). For example, if you log on with the following
attributes, you will not experience the problem: sAMAccountName: johnsmith
userPrincipalName: johnsmith@contoso.com However, if you log on with the following attributes after you
install Windows XP SP2, you will experience the problem: sAMAccountName: johnsmith
userPrincipalName: jsmith@contoso.com This problem may not occur until after you install Windows XP
Service Pack 2 (SP2). RESOLUTIONHotfix informationPrerequisitesThere are no prerequisites to install this hotfix. Restart informationYou do not have to restart your computer after you apply this
hotfix. Hotfix replacement informationThis hotfix is not replaced by any later hotfix. Registry informationYou do not have to create or modify any registry keys to enable
any hotfixes that this package contains. File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. Windows XP Service Pack 1 |
| Kerberos.dll | 5.1.2600.1891 | 285,184 | 25-Aug-2006 | 12:21 | x86 |
Windows XP Service Pack 2 |
| Kerberos.dll | 5.1.2600.2573 | 294,912 | 11-Jan-2005 | 01:01 | x86 |
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
| Modification Type: | Major | Last Reviewed: | 9/12/2006 |
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| Keywords: | kbQFE kbHotfixServer kberrmsg kbWinXPpreSP3fix kbfix kbbug KB891849 kbAudEndUser kbAudITPRO |
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