You receive a "Printer Driver was not installed" error message when you try to remotely install the first printer on a Windows Server 2003-based domain controller (891721)

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must apply this hotfix on a Windows Server 2003-based domain controller.

Restart requirement

You must restart the Print Spooler service after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Microsoft Windows Server 2003, x86-based versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   02-Feb-2005  22:38  5.2.3790.262      312,320  Localspl.dll     
   02-Feb-2005  22:38  5.2.3790.262       81,920  Spoolss.dll

Microsoft Windows Server 2003, Itanium-based versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   02-Feb-2005  22:38  5.2.3790.262      312,320  Localspl.dll     
   02-Feb-2005  22:38  5.2.3790.262       81,920  Spoolss.dll

You receive a "Printer Driver was not installed" error message when you try to remotely install the first printer on a Windows Server 2003-based domain controller (891721)

SYMPTOMS

CAUSE