You receive a "The product key supplied is invalid" error message when you try to install Microsoft Operations Manager 2005 Workgroup Edition (891600)


The information in this article applies to:

  • Microsoft Operations Manager 2005

SYMPTOMS

When you do all the following, you receive the following error message:
The product key supplied is invalid.
  1. You run the Setup program for Microsoft Operations Manager (MOM) 2005 Workgroup Edition.
  2. You click the Custom Installs tab.
  3. You click Install MOM 2005 Workgroup Edition UI Consoles.
After you receive this error message, the MOMServerUI.log file contains the following entry:
MSI (s) (xx:xx): Product: Microsoft Operations Manager 2005 Workgroup Edition -- The product key supplied is invalid.
Note In this entry, xx is a varying code.
If you are using an OEM version of MOM 2005 Workgroup Edition, and you click the links in the Custom Installs tab, the links do not open, or you receive the error message.

Note This error does not occur if you use the version of MOM 2005 Workgroup Edition that is on the Microsoft Select CD.

CAUSE

This problem occurs when the CD key parameter is not correctly set by the link in the Setup program.

WORKAROUND

To work around this problem, use the command-line setup option to install the MOM 2005 user interface (UI) console. To use the command line to install a MOM 2005 UI console, follow these steps:
  1. Share the MOM 2005 Workgroup Edition source CD on the network or insert the source CD in the CD drive or DVD drive of the computer where you want to install the MOM 2005 UI console.
  2. On the computer where you want to install the MOM 2005 UI console, click Start, click Run, type cmd, and then click OK.
  3. If you shared the source CD on the network, type the following command, and then press ENTER:

    msiexec /i \\server name\share name\momserver.msi /qn /l*v %TEMP%\MOMServer.log ADDLOCAL="MOMXUI" PIDKEY=[CDKey]

    Note CDKey represents the product key on the CD. The product key should not include any spaces or dashes.
  4. If you are using the source CD from the computer where you want to install the MOM 2005 UI console, change to the CD drive, type the following at the command prompt, and then press ENTER:

    msiexec /i momserver.msi /qn /l*v %TEMP%\MOMServer.log ADDLOCAL="MOMXUI" PIDKEY=[CDKey]

    Note CDKey represents the product key on the CD. The product key should not include any spaces or dashes.

    Note If you are using Microsoft Operations Manager 2005 Workgroup Edition, type the following at command prompt, and then press ENTER:

    msiexec /i [location of MOMServer.msi] /qn /l*v [logfile] ADDLOCAL="MOMXUI" PIDKEY=[CDKey] OEMRelease=1

The command line starts the UI console Setup wizard and prompts you to enter the Product ID.

Note If you use the command line to install MOM 2005, you are not prompted to view the Setup log if an error occurs.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:6/13/2005
Keywords:kbOpmanInstall kbOpman2005bug kbtshoot kberrmsg kbsetup KB891600 kbAudITPRO
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