SYMPTOMS
When you open the
Display Properties dialog box and then click the
Settings tab in Microsoft Windows XP, you may receive the following error message:
The currently selected graphics display driver cannot be used. It was written for a previous version of Windows, and is no longer compatible with this version of windows. The system has been started using the default VGA driver. Please contact your hardware manufacturer to get an updated driver, or select one of the Microsoft provided drivers.
You may receive this error message if the following sequence of events occurs:
- You are using a portable computer that is connected to a docking station, and you are using an external monitor.
- You turn on the extended desktop function on the external monitor.
- You change the rotation setting on the external monitor by using your video adapter's display settings.
- You disconnect the portable computer from the docking station.
- You open the Display Properties dialog box and then click the Settings tab.
CAUSE
This problem may occur if the following sequence of events occurs:
- You use a third-party program to change the rotation of the external display that is connected to the docking station.
- You remove the portable computer from the docking station.
When this sequence of events occurs, the user profile is changed, and a mode that matches the display rotation cannot be located in the undocked profile.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389
How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this Hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.Windows XP, 32-bit versions
Date Time Version Size File name
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22-Mar-2005 22:21 6.0.2800.1650 384,000 Themeui.dll
Windows XP Professional x64 Edition
Date Time Version Size File name Platform
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22-Mar-2005 22:21 6.0.2800.1650 939,520 Themeui.dll IA-64
22-Mar-2005 22:21 6.0.2800.1650 384,000 Wthemeui.dll x86
25-Feb-2005 03:50 6.1.22.4 639,712 Updspapi.dll IA-64