"Generic failure" error message when you run a custom script that uses the UpdateContactTime method of the MSFT_Computer WMI class in Microsoft Operations Manager 2005 (890948)


The information in this article applies to:

  • Microsoft Operations Manager 2005

SYMPTOMS

When you try to monitor a non-Microsoft Windows-based computer by using a custom script in Microsoft Operations Manager (MOM) 2005, you receive a Windows Scripting Host error message that is similar to the following:
Error: Generic failure
Code: 80041001
Source: SWbemObject
In this scenario, you may not receive an accurate Last contact time timestamp for any non-Windows-based computers that you are monitoring through MOM 2005.

CAUSE

This problem may occur when your custom script uses the UpdateContactTime method of the MSFT_Computer WMI class. In this scenario, MOM 2005 cannot correctly interpret the UpdateContactTime method. Therefore, a "generic failure" error occurs.

After you apply the hotfix that is described in the "Resolution" section, the UpdateContactTime method of the MSFT_Computer WMI class correctly updates the contact time.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

905416 How to obtain the latest Microsoft Operations Manager 2005 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   20-Dec-2004  21:41  6.0.2900.2180     723,688  Mom2005-rtm-kb890948-x86-enu.exe  
   15-Dec-2004  20:49  5.0.2749.7      4,041,456  Dasserver.dll    
   16-Dec-2004  17:28                    706,048  Q890948.msp
   16-Dec-2004  17:28                     37,888  Readme.rtf
   20-Dec-2004  17:14                      5,727  Relnote.htm

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Operations Manager 2005 Service Pack 1.

MORE INFORMATION

Installation instructions

This hotfix must be applied on every computer that is configured as a MOM Management Server. To do this, follow these steps:
  1. Copy the MOM2005-RTM- KB890948 -X86-ENU.exe file to a local folder on the MOM Management Server computer. Or, copy this file to a network shared folder.
  2. Log on to the MOM Management Server computer by using an account that has administrative permissions.
  3. Double-click the Run MOM2005-RTM- KB890948 -X86-ENU.exe file, and then follow the instructions in the wizard. The computer restarts the MOM Service as part of the update process.
Note You can run the MOM2005-RTM- KB890948 -X86-ENU.exe file either at a command prompt or through Windows Explorer.

MORE INFORMATION

For more information about other problems that are resolved by Microsoft Operations Manager 2005 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

905420 List of bugs that are fixed in Microsoft Operations Manager 2005 service packs

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:5/15/2006
Keywords:ATdownload kbGetSP kbBug kbQFE kbfix kbHotfixServer KB890948 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.