You receive a "Seek failed on <filename>.pcl" error message when you try to receive or to import a parcel by using Courier Sender in Systems Management Server 2003 (890628)

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have SMS 2003 Service Pack (SP1) installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the SMS_SITE_COMPONENT_MANAGER service, the SMS_EXECUTIVE service, and the SMS_SQL_MONITOR service will be restarted on the SMS 2003 site server during the installation of this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size  File name
   -----------------------------------------------------------------------------
   15-Jul-2005  08:20  2.50.3174.1157  381,672  Sms2003-sp1-kb890628-x86-enu.exe

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version            Size  File name
   ----------------------------------------------------------
   24-Oct-2004  22:40  2.50.3174.1157  229,376  Coursend.exe
   24-Dec-2003  22:30  2.50.2726.154    40,960  Smsse.dll
   15-Jul-2005  07:24                      515  Smsconfig.inf

Installation instructions

To install this hotfix, follow these steps:

Create a shared folder in a location that can be accessed by the SMS site servers.
Copy the SMS2003-SP1-KB890628-X86-ENU.exe hotfix file to the shared folder that you created in step 1.
On each primary and secondary SMS site server in your environment, log on by using an account that has administrative credentials.
Close SMS Administrator Console if it is open.
On each primary and secondary SMS site server, connect to the shared folder that contains the hotfix, double-click the SMS2003-SP1-KB890628-X86-ENU.exe hotfix file, and then follow the instructions in the wizard.

After you install this hotfix, the size limitation of a package in Courier Sender is extended to 4 GB.

You receive a "Seek failed on <filename>.pcl" error message when you try to receive or to import a parcel by using Courier Sender in Systems Management Server 2003 (890628)

SYMPTOMS

CAUSE