You cannot format a shared cluster hard disk volume, and you receive "The format did not complete successfully" error message in Windows Server 2003 (890549)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

SYMPTOMS

You cannot format a shared cluster hard disk volume. When you try to format a shared cluster hard disk volume, the format operation appears to complete, but after the format operation reaches 100 percent, you receive the following error message from the Logical Disk Manager service:
The format did not complete successfully.
This issue occurs even when you have followed the instructions that are described in the following Microsoft Knowledge Base article.

257937 How to format an existing partition on a shared cluster hard disk

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   17-Dec-2004  03:12  5.2.3790.242       66,560  Resrcmon.exe

Windows Server 2003, Enterprise Edition for Itanium-based Systems

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   17-Dec-2004  03:12  5.2.3790.242      174,080  Resrcmon.exe     IA-64

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Delete the physical hard disk resource, format the hard disk volume that you want, and then re-create the physical hard disk resource

Important All nodes that are in the cluster must be online before you use this method.
  1. Click Start, point to Administrative Tools, and then click Cluster Administrator.
  2. Remove any dependencies that are configured on the physical disk resource. To do this, follow these steps:
    1. Click the Resources folder that is in your cluster.
    2. In the right pane, right-click the Shared Disk resource that you want, and then click Properties.
    3. On the resource Properties page, click the Dependencies tab, click the resource in the Resource dependencies list, and then click Modify.

      Important We recommend that you make a note of the dependency resources so that you can add them back later.
    4. Click the dependency resource that is in the Dependencies list, and then click the left arrow to remove the dependency resource.
    5. Repeat step c for each dependency resource.
    6. Click OK two times.
  3. Click the Resources folder that is in your cluster, right-click the Shared Disk resource that you want, click Delete, and then click Yes.
  4. Format the hard disk volumes that you want.
  5. Create the physical disk resource, and then add the resource dependencies that you want.

    For more information about how to create a physical disk resource, see the Cluster Administrator Help. To do this, click Help Topics on the Cluster Administrator Help menu, double-click Server Clusters, click How To, click Manage Resources, and then click Create a new resource.

Method 2: Disable the Clusdisk.sys filter driver, format the hard disk volume that you want, and then enable the Clusdisk.sys filter driver

Important Only one node that is in the cluster must be running during this method. Therefore, before you use this method, shut down all the other nodes that are in the cluster.
  1. Click Start, point to Administrative Tools, click Computer Management, and then click Device Manager.
  2. Make sure that Show hidden devices is enabled. To enable hidden devices, click Show hidden devices on the View menu.
  3. Expand Non-Plug and Play Drivers, right-click Cluster Disk Driver, click Properties, click the Driver tab, in the Startup type list click Disabled, and then click OK.
  4. Quit Computer Managagement, and then restart your computer.
  5. Format the hard disk volumes that you want.
  6. Click Start, point to Administrative Tools, click Computer Management, and then click Device Manager.
  7. Expand Non-Plug and Play Drivers, right-click Cluster Disk Driver, click Properties, click the Driver tab, click System in the Startup type list, and then click OK.
  8. Quit Computer Management, and then restart your computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbBug kbfix kbWinServ2003preSP1fix KB890549 kbAudITPRO
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