An "Access denied error" entry is added to the Ccm.log file if the client push process tries to install the Advanced Client on an SMS 2003 site server (890193)

SYMPTOMS

The Microsoft Systems Management Server (SMS) 2003 client push process does not install the Advanced Client on some SMS site servers. However, this symptom does not occur if the domain controller is assigned to the "PDC Emulator" operations master role (also known as flexible single master operations or FSMO). Additionally, one of the following errors appears in the Ccm.log file on the site server, where Computer is the computer name of the SMS site server:

First attempt to copy file "C:\SMS\bin\I386\MobileClient.tcf" to
"\\Computer\admin$\system32\ccmsetup\MobileClient.tcf" failed (5)
Access denied error, but can't get attributes for file (5)
Copying file "C:\SMS\bin\I386\ccmsetup.exe" to
"\\Computer\admin$\system32\ccmsetup\ccmsetup.exe"
First attempt to copy file "C:\SMS\bin\I386\ccmsetup.exe" to
"\\Computer\admin$\system32\ccmsetup\ccmsetup.exe" failed (5)
Access denied error, but can't get attributes for file (5) Error copying files defined in the TCF file (5)
TCF = C:\SMS\bin\I386\MobileClient.tcf
Source Dir = C:\SMS
Dest Dir = \\Computer\admin$\system32\ccmsetup
Failed to install CCM Client Bootstrap component on client (5)

Copying client files to \\Computer\admin$\system32\ccmsetup.
Copying file "C:\SMS\bin\I386\MobileClient.tcf" to
"\\Computer\admin$\system32\ccmsetup\MobileClient.tcf"
ERROR: Unable to open the service control manager on machine "Computer", error = 5
Failed to open the SCM on machine Computer (5)
Failed to install CCM Client Bootstrap component on client (5)

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have SMS 2003 Service Pack 1 (SP1) to install this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

SMS 2003 Service Pack 1 The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   20-Oct-2004  08:00  2.50.3174.1112    237,568  Ccm.dll

SMS 2003 International Client Pack 1 (ICP1) The SMS 2003 International Client Pack 1 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   20-Oct-2004  08:00  2.50.3174.1112    237,568  Ccm.dll

SMS 2003 International Client Pack 2 (ICP2) The SMS 2003 International Client Pack 2 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   20-Oct-2004  08:00  2.50.3174.1112    237,568  Ccm.dll

Installation instructions

To install this hotfix, follow these steps, where xxx is ENU, ICP1, or ICP2:

Create a new folder, and then copy the Sms2003-sp1-kb890193-x86-xxx.exe file to the new folder.
Share the new folder that you created in step 1, and then make sure that your SMS site servers can access the new folder.
On each SMS site server, log on as an administrator, and then connect to the folder that you created in step 1.
Quit the SMS Administrator Console if it is running.
Run the Sms2003-sp1-kb890193-x86-xxx.exe file, and then follow the instructions in the wizard.