BUG: You receive a "Cannot play the file" error message when you restart a Windows Mobile 2003-based device while it is playing a media file from a CF memory card or an SD memory card (889762)


The information in this article applies to:

  • Microsoft Windows Mobile 2003 for Pocket PC
  • Microsoft Windows Mobile 2003 for Smartphone

SYMPTOMS

If a Microsoft Windows Mobile 2003-based device is powered off while it is playing a media file from a Compact Flash (CF) or an Secure Digital (SD) memory card, when the device is restarted, you may receive one of the following warning messages:
Cannot play any of the items in this playlist.
Cannot play the file. The file is either corrupted or the player does not support the format you are trying to play.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Steps to reproduce the behavior

  1. Copy a .wmv file to an SD card or to a CF card.
  2. Start Microsoft Windows Media Player on the Windows Mobile 2003-based device.
  3. Click Library, click My videos, and then play the video that is on the SD card or CF card.
  4. Turn off the device with Windows Media Player still playing.
  5. Turn on the device. You notice the behavior that is mentioned in the "Symptoms" section.
Modification Type:MajorLast Reviewed:1/26/2005
Keywords:kberrmsg kbbug KB889762 kbAudDeveloper
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