Disabled COM add-ins affect the functionality of Outlook Connector (889415)


The information in this article applies to:

  • Microsoft Office Outlook Connector
  • Microsoft Office Outlook Live
  • MSN Premium
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002

SYMPTOMS

Disabled COM add-ins affect the functionality of Microsoft Office Outlook Connector. Therefore, when COM add-ins are disabled, Outlook Connector may not function as you expect. Some symptoms of this issue include the following:
  • The Outlook Connector menu does not appear.
  • The status bar does not function correctly.

CAUSE

This issue may occur after Microsoft Outlook repeatedly crashes. When Outlook repeatedly crashes, some COM add-ins may be disabled. The disabled COM add-ins affect the functionality of Outlook Connector.

RESOLUTION

To resolve this issue, enable the disabled COM add-ins. To find the COM add-ins that are installed on your computer, follow these steps:
  1. Start Outlook.
  2. On the Tools menu, click Options.
  3. On the Other tab, click Advanced Options.
  4. In the Advanced Options dialog box, click COM Add-Ins.
To enable the disabled COM add-ins, follow these steps:
  1. On the Help menu, click About Microsoft Office Outlook.
  2. In the About Microsoft Office Outlook dialog box, click Disabled Items.
  3. Click a COM add-in, and then click Enable.
If the issue that is mentioned in the "Symptoms" section is not resolved after you enable the COM add-ins, you may have to reset the load behavior of Outlook Connector. To do this, follow these steps:
  1. Click Start, click Control Panel, and then click Add or Remove Programs.
  2. Click Microsoft Office Outlook Connector, and then click Repair.
Modification Type:MajorLast Reviewed:3/30/2005
Keywords:kbprb KB889415
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