You receive a "Portal creation failed" error message, and event ID messages are logged when you restore SharePoint Portal Server data to a computer that is running SharePoint Portal Server 2001 or SharePoint Portal Server 2003 (888839)


The information in this article applies to:

  • Microsoft SharePoint Portal Server 2001
  • Microsoft Office SharePoint Portal Server 2003

SYMPTOMS

When you restore Microsoft SharePoint Portal Server data to a computer that is running Microsoft SharePoint Portal Server 2001 or Microsoft Office SharePoint Portal Server 2003, you experience unexpected behaviors. For example, certain services that are required by SharePoint Portal Server do not start correctly. Additionally, you experience the following symptoms.

Note The specific symptoms depend on the version of SharePoint Portal Server that is installed on the computer.
  • If you are running SharePoint Portal Server 2001, Error event messages that are similar to the following may be logged to the Application log:

    Event ID 24578
    Source: SharePoint Portal Server
    Category: None
    Event ID: 24578
    Type: Error
    Description: Upgrade to version VersionNumber failed. The error code returned was 0x80150804.

    Event ID 3101
    Source: SharePoint Portal Server
    Category: None
    Event ID: 3101
    Type: Error
    Description: Recovery failed on the subscriptions plugin for workspace WorkspaceName. Verify that the Exchange store and the msdm service are running. Recovery will be retried.

    Event ID 7045
    Source: Microsoft Search
    Event ID: 7045
    Type: Information
    Description:
    The catalog was not propagated because no new files were detected.

    Event ID 9519
    Source: MSExchangeIS
    Category: General
    Event ID: 9519
    Description:
    Error 0x451 starting database SharePoint Portal Server Group\SharePoint Portal Server Store on the Microsoft Exchange Information Store.
    Failed to configure MDB.

    Event ID 1197
    Source: MSExchangeIS
    Event ID: 1197
    Description:
    Database SharePoint Portal Server Group\SharePoint Portal Server Store is too new to be upgraded
  • If you are running SharePoint Portal Server 2003, an error message that is similar to the following is logged to the SPS_SiteCreation_PortalName.log file:

    Time Portal creation failed Microsoft.SharePoint.SPException: The database schema is too old to perform this operation in this SharePoint cluster. Please upgrade the database and try again. ---> System.Runtime.InteropServices.COMException
    (0x81070571): The database schema is too old to perform this operation in this SharePoint cluster. Please upgrade the database and try again.

CAUSE

This issue may occur if the version of SharePoint Portal Server that is installed on the server where you performed the backup operation is different from the version of SharePoint Portal Server that is installed on the server where you restore the backup to.

RESOLUTION

To resolve this issue, make sure that the server where you perform the backup operation and the server where you restore the backup are running the same version of SharePoint Portal Server and the same SharePoint Portal Server service pack. For example, if you backed up the portal site on a computer that is running SharePoint Portal Server 2001 Service Pack 3 (SP3), make sure that the computer where you restore the backup is also running SharePoint Portal Server 2001 SP3.

To determine the version of SharePoint Portal Server that is installed on the server, compare the version of the Mssrch.dll file on each server. To do this, follow these steps:
  1. Start Microsoft Windows Explorer, and then use one of the following methods:
    • If you are running SharePoint Portal Server 2001, locate the following folder:

      Drive:\Program Files\Common Files\Microsoft Shared\MSSearch\Bin

    • If you are running SharePoint Portal Server 2003, locate the following folder:

      Drive:\Program Files\SharePoint Portal Server\Bin

  2. Right-click the Mssrch.dll file, and then click Properties.
  3. Click the Version tab, and then click File Versionunder Item name.

    Make a note of the version number of the Mssrch.dll file. The version numbers of the Mssrch.dll file and the corresponding versions and service pack levels of SharePoint Portal Server are listed as follows.

    SharePoint Portal Server 2001
    • If the version of the Mssrch.dll file is 10.145.3914.3, the original release version of SharePoint Portal Server 2001 is installed on the server.
    • If the version of the Mssrch.dll file is 10.145.4629, SharePoint Portal Server 2001 Service Pack 1 (SP1) is installed on the server.
    • If the version of the Mssrch.dll file is 10.0145.6011.0, SharePoint Portal Server 2001 Service Pack 2 (SP2) is installed on the server.
    • If the version of the Mssrch.dll file is 10.0145.6011.5, SharePoint Portal Server 2001 Service Pack 2a (SP2a) is installed on the server.
    • If the version of the Mssrch.dll file is 10.0145.7329, SharePoint Portal Server 2001 Service Pack 3 (SP3) is installed on the server.
    SharePoint Portal Server 2003
    • If the version of the Mssrch.dll file is 11.0.5704.0, the original release version of SharePoint Portal Server 2003 is installed on the server.
    • If the version of the Mssrch.dll file is 11.0.6715.0, SharePoint Portal Server 2003 Service Pack 1 (SP1) is installed on the server.

MORE INFORMATION

For additional information about how to determine the SharePoint Portal Server 2001 service pack that is installed, click the following article number to view the article in the Microsoft Knowledge Base:

814633 How to distinguish Between SharePoint Portal Server Service Pack 2 and SharePoint Portal Server Service Pack 2a

For additional information about considerations that apply when you update servers in a Web farm that is running SharePoint Portal Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

875371 You must update all the servers in a Web farm that is running SharePoint Portal Server 2003

For additional information about how to obtain the latest service pack for SharePoint Portal Server 2001, click the following article number to view the article in the Microsoft Knowledge Base:

312963 How to obtain the latest SharePoint Portal Server 2001 service pack

For additional information about how to obtain the latest service pack for SharePoint Portal Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

889380 How to obtain the latest service pack for SharePoint Portal Server 2003

Modification Type:MinorLast Reviewed:1/4/2005
Keywords:kbBackup kberrmsg kbprb kbtshoot KB888839 kbAudITPRO
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