The keyboard may become unresponsive while the Windows XP Out Of Box Experience is running (888578)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

When you first start your Microsoft Windows XP-based computer, while the Out Of Box Experience (OOBE) Wizard is running, if you press F1 to display Help, and then you press ALT, you find that the Out Of Box Experience Wizard stops responding to input from the keyboard. You cannot use the keyboard to access any screen elements.

CAUSE

The problem occurs because when you press F1 to display Help, and then you press ALT, focus is removed from the Out Of Box Experience Wizard.

RESOLUTION

To resolve this problem, use one of the following methods to return focus to the Out Of Box Experience (OOBE) Wizard:
  • Click the question mark (?) button, and then click Hide.
  • Use the mouse to access the screen elements.
  • Press ALT+TAB, and then use the keyboard to access the screen elements.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:11/2/2004
Keywords:kbtshoot KB888578 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.