The "Back" button is unavailable after you click a hyperlink in a Word document that you open in Internet Explorer 6.0 on a Windows XP-based computer (888406)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP 64-Bit Edition Version 2002
    • Microsoft Windows XP 64-Bit Edition Version 2003

SYMPTOMS

After you click a hyperlink in a Microsoft Word document to go to another location in that document, the Back button on the Microsoft Internet Explorer toolbar may be unavailable and may appear dimmed. You cannot click Back to return to the original location in the Word document.

CAUSE

This issue may occur when you open the Word document in Internet Explorer by specifying the URL to that document in the Internet Explorer Address box. For example, this issue may occur when you type the following:

file://Servername/share/document.doc

RESOLUTION

Internet Explorer 6.0 service pack information

To resolve this problem, obtain the latest service pack for Internet Explorer 6.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328548 How to obtain the latest service pack for Internet Explorer 6

Internet Explorer 6.0 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   26-Oct-2004  03:11  6.0.2800.1605   1,017,856  Browseui.dll     
   21-Sep-2004  04:21  6.0.2800.1473      38,912  Iecustom.dll     
   26-Oct-2004  02:48  6.0.2800.1605   1,337,344  Shdocvw.dll      
   21-Sep-2004  04:21  6.0.2800.1473      38,912  Iecustom.dll

Windows XP hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows XP, 64-bit versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   26-Oct-2004  21:05  6.0.2800.1605   2,869,760  Browseui.dll     IA-64
   26-Oct-2004  21:05  6.0.2800.1605   3,669,504  Shdocvw.dll      IA-64
   26-Oct-2004  21:15  6.0.2800.1605   1,055,232  Wbrowseui.dll    x86
   26-Oct-2004  21:15  6.0.2800.1605   1,387,520  Wshdocvw.dll     x86
Windows XP, 32-bit versions
     Date         Time   Version            Size    File name
   --------------------------------------------------------------
   27-Oct-2004  20:05  6.0.2800.1605   1,055,232  Browseui.dll     
   27-Oct-2004  20:05  6.0.2800.1605   1,387,520  Shdocvw.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbie600fix kbWinXPsp2fix kbfix kbbug KB888406 kbAudEndUser
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