Quarantined virus files are skipped and your backup reports a failed status on your Windows Small Business Server 2003-based computer (888035)
The information in this article applies to:
- Microsoft Windows Small Business Server 2003, Standard Edition
- Microsoft Windows Small Business Server 2003, Premium Edition
SYMPTOMSWhen you back up your Microsoft Windows Small Business Server 2003-based computer, the backup program may report a failed status. Additionally, an error message that is similar to the following may be logged in the backup log file: Backup started on Date at Time.
Warning: Unable to open "C:\Program
Files\Trend\SMCF\Quarantine\Date\20\41\filename" -
skipped.
Reason: Access is denied.
Although the backup program reports a failed status, all other files are backed up successfully. CAUSEThis issue occurs if the following conditions are true: - You are using TREND Micro, Inc. antivirus software on your Windows Small Business Server-based computer.
- You try to back up files that are quarantined by the TREND Micro antivirus program.
- You are using the Windows Small Business Server backup program.
The TREND Micro antivirus program locks the quarantined files in the quarantine folder so that you cannot read, run, or
write to the files before you decide what you want to do with the files.
Therefore, the Windows Small Business Server backup program cannot back up the quarantined files. RESOLUTIONTo resolve this issue, follow these steps: - Use the TREND Micro antivirus program to move the quarantine folder to a
new location so that it is not a subfolder of the following folders:
- Windows
- Program Files
- Documents and Settings
Note We recommend that you locate the quarantine folder on a drive where volume
shadow copies are disabled.
- Use the Windows Small Business Server Backup Configuration Wizard to exclude the quarantine
folder from the backups. To do this, follow these steps:
- Click Start, and then click Server Management.
- In the left pane, click Backup.
- In the right pane, click Configure Backup.
- On the Welcome to the Windows Small Business Server Backup Configuration Wizard page, click Next.
- Click Change existing backup settings, and then click Next.
- On the Backup Location page, click Next.
- Click No if you are prompted to change the backup location.
- On the Backup Data Summary page, click Exclude Folders.
- In the Exclude Folders dialog box, click Add Folder.
- Locate and then click your quarantine folder, and then click OK two times.
- Click Next three times, and then click Finish.
- Click Close when the wizard has completed.
REFERENCESFor more information about the Shadow Copies of Shared Folders feature, visit the following Microsoft Web site:
Modification Type: | Major | Last Reviewed: | 6/21/2006 |
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Keywords: | kbtshoot kbprb KB888035 kbAudITPRO |
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