Text size on a Web page changes unexpectedly in Internet Explorer 6 (887800)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0 SP1, when used with:
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition
    • Microsoft Windows 2000 Professional
    • Microsoft Windows 2000 Server
    • Microsoft Windows Millennium Edition
    • Microsoft Windows 98 Second Edition
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

You change the text size on a Web page in Microsoft Internet Explorer 6 Service Pack 1 (SP1) to a smaller or a larger text size. For example, on the View menu, point to Text Size, and then click Smallest. After you click a link on the Web page, or after you double-click the text on the Web page, the text on the Web page may unexpectedly change to normal size.

CAUSE

This problem may occur when both of the following conditions are true:
  • The Web page is encoded with the UTF-8 codepage.
  • You click a link on the Web page, and then when the File Download dialog box appears, you click Cancel.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Internet Explorer 6 Service Pack 1 installed to apply this hotfix.

For more information about how to obtain Internet Explorer 6 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

328548 How to obtain the latest service pack for Internet Explorer 6

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any other hotfix.

Registry information

To enable this hotfix, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Quit Internet Explorer.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate and then click to select the following registry subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl

  4. After you select the subkey that is specified in step 3, on the Edit menu, point to New, and then click Key.
  5. Type FEATURE_PERSISTENT_USER_FONT_SIZE_KB887800, and then press ENTER.
  6. With the FEATURE_PERSISTENT_USER_FONT_SIZE_KB887800 subkey selected, on the Edit menu, point to New, and then click DWORD Value.
  7. Type Iexplore.exe, and then press ENTER.
  8. Right-click Iexplore.exe, and then click Modify.
  9. In the Value data box, type 1, and then click OK.
  10. Quit Registry Editor.


File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   02-Mar-2005  11:23  6.0.2800.1500  2,702,848  Mshtml.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.
Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbIE600sp2fix kbIE600preSP2fix kbfix kbbug KB887800 kbAudEndUser
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