When you quit Gem Master by using the mouse, the computer becomes unresponsive, and the Ehshell.exe process uses 100 percent of CPU usage in Windows XP Media Center Edition 2005 (887676)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2005

SYMPTOMS

In Microsoft Windows XP Media Center Edition 2005, when you use the mouse to click Close to quit Gem Master, your computer becomes slow or unresponsive. The Processes tab in Windows Task Manager shows that the Ehshell.exe process uses 100 percent of CPU usage.

WORKAROUND

To work around this problem, use the remote control to return to the main Media Center window to quit Gem Master.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:10/26/2004
Keywords:kbtshoot KB887676 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.