The In-Reply-To field and the References field are removed from the SMTP headers of any existing messages in a mailbox when you move the mailbox from one mailbox store to another mailbox store in Exchange Server 2003 (887169)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

When you move a mailbox from one mailbox store to another mailbox store in Exchange Server 2003, the In-Reply-To field and the References field are removed from the Simple Mail Transfer Protocol (SMTP) headers of any existing messages in the mailbox.

CAUSE

This problem occurs because the move mailbox operation does not retain the In-Reply-To field and the References field when the conversion from Internet format to MAPI format occurs.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   -------------------------------------------------------------- 
   04-Dec-2004  01:49  6.5.7232.57     3,261,952  Mdbmsg.dll       
   08-Oct-2004  02:12                      3,304  Redir.asp
   04-Dec-2004  02:23  6.5.7232.57     5,144,064  Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Modification Type:MinorLast Reviewed:7/25/2006
Keywords:kbQFE KBHotfixServer kbfix kbBug kbpubtypekc KB887169 kbAudITPRO
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