SYMPTOMS
A 0x7E Stop error occurs on your Microsoft Windows XP-based
portable computer. This error may occur after you close a program that has an
open handle to a file on a universal serial bus (USB) 2.0 flash storage device.
For example, a 0x7E Stop error may occur if you do the following:
- You connect a USB 2.0 flash storage device to your portable
computer by using a USB port on your docking station.
- You use a program, such as Microsoft WordPad, to save a
file to the USB 2.0 flash storage device.
- You change the file but do not save it.
- You disconnect the USB 2.0 flash storage device.
- You disconnect the portable computer from the docking
station.
- You close the program.
You are not prompted to save the file, and a 0x7E Stop error
occurs.
RESOLUTION
Hotfix information
A supported hotfix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Only apply it to systems that are experiencing this
specific problem. This hotfix may receive additional testing. Therefore, if you
are not severely affected by this problem, we recommend that you wait for the
next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have Microsoft Windows XP Service Pack 2 (SP2) installed on
your computer to apply this hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
16-Sep-2004 20:06 5.1.2600.2515 57,856 Usbhub.sys