FIX: You receive a "Page cannot be displayed" error message in Internet Explorer when you click a hyperlink to view a Microsoft Office document (884534)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0 SP1
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you are using a direct connection to a security-enhanced Web site, if you click a hyperlink to view a Microsoft Office document, you may receive the following error message in Microsoft Internet Explorer:
Page cannot be displayed

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 6.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Service packs that include this hotfix

This hotfix is not included in any service packs.

Prerequisites

You must have Microsoft Internet Explorer 6.0 Service Pack 1 (SP1) installed to apply this hotfix.

Restart information

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version          Size       File name
   ----------------------------------------------------------
   12-Aug-2004  22:12  6.00.2800.1464   2,693,632  Mshtml.dll
   12-Aug-2004  22:13  6.00.2800.1464     448,000  Urlmon.dll

Registry information

You must modify the registry to use this hotfixes.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
After you apply this hotfix, follow these steps:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate the following registry key:

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main

  3. Right-click the registry key that you located in step 2, click New, and then click Key.
  4. Type FeatureControl for the name of the new subkey, and then press ENTER.
  5. Right-click the FeatureControl subkey, click New, and then click Key.
  6. Type FEATURE_AUTO_REFRESH_ON_NON_CACHABLE_OFFICE_LINK S_KB843286 for the name of the new subkey, and then press ENTER.
  7. Right-click the subkey that you created in step 6, click New, and then click DWORD Value.
  8. Type iexplore.exe, and then press ENTER.
  9. Right-click iexplore.exe, and then click Modify.
  10. In the Value data box, type 00000001, and then click OK.
  11. On the File menu, click Exit to quit Registry Editor.

WORKAROUND

To work around this problem, use one of the following methods:
  • After you receive the "Page cannot be displayed" error message, click Refresh in Internet Explorer to view the Office document.
  • In Internet Explorer, turn off the Show friendly HTTP error messages option. To do this, follow these steps:
    1. On the Tools menu, click Internet Options.
    2. In the Internet Options dialog box, click the Advanced tab.
    3. On the Advanced tab, click to clear the Show friendly HTTP error messages check box, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

REFERENCES

For more information about Microsoft Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.mspx

Modification Type:MinorLast Reviewed:6/2/2006
Keywords:kbfix kbQFE kbHotfixServer kbbug KB884534 kbAudDeveloper kbAudEndUser
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