Transactional logs may not be exchanged between CICS, IMS, DB2, and Windows COM+ in transactional mode when the Host Integration Server 2004 LU62 Resync service is manually stopped and then restarted (884388)


The information in this article applies to:

  • Microsoft Host Integration Server 2004

SYMPTOMS

The Microsoft Host Integration Server 2004 HIS LU62 Resync service resynchronizes transactions that span Microsoft Windows and IBM systems such as Customer Information Control System (CICS), IMS, and DB2. The Resync service works with Host Integration Server SNA LU6.2 network connections. If the Resync service is manually stopped and then started, transactional logs may not be exchanged between CICS, IMS, DB2, and Microsoft Windows COM+ in transactional mode and you may receive the following event message:

Event Type: Error
Event Source: SNA LU6.2 Resync TP
Event Category: SNA LU6.2
Event ID: 131
Date: 7/30/2004
Time: 3:09:10 PM
User: ComputerName\SNAServiceAccount
Computer: ComputerName
Description:
(131) The Resynchronization Service was unable to initialize interfaces to the WMI Provider.

EXPLANATION The Resynchronization Service encountered HRESULT 80041004 when trying to obtain SNA configuration information from the Host Integration Server WMI namespace. The service is unable to initialize its environment and prepare for transactions. This may indicate that the primary SNA configuration server or other SNA server service has become inactive or unreachable on the network, or that the Host Integration Server was not installed properly.

ACTION Contact system administrator. Verify that the SNA servers in the subdomain are active. Then use the service control manager to start the Resynchronization Service, if it is not active. If this does not resolve the problem, contact Microsoft support.

For more information, see Help and Support Center at http://support.microsoft.com.

CAUSE

This problem may occur when you manually shut down and restart the HIS LU62 Resync service by using the Service Control Manager.

RESOLUTION

To resolve this problem, do not manually shut down the HIS LU62 Resync service.

WORKAROUND

To work around this problem, perform a normal shutdown of the computer. Then, restart the computer to make the HIS LU62 Resync service exchange logs again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:9/22/2006
Keywords:kbinfo kbprb KB884388 kbAudDeveloper
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