Your Windows 2000-based computer may become slow and unresponsive after several days (884039)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

After you run your Microsoft Windows 2000-based computer for several days, the computer may become slow and unresponsive. Some programs or services may not run correctly because of insufficient resources.

CAUSE

This problem occurs because of a memory leak in the Lsass.exe process. The memory leak decreases available memory.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Windows 2000 Service Pack 3 installed on your computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version         Size     File name
   -------------------------------------------------------
   11-Mar-2004  21:29  5.0.2195.6906   954,640  Ole32.dll
   27-Aug-2004  03:52  5.0.2195.6971   435,984  Rpcrt4.dll
   11-Mar-2004  21:29  5.0.2195.6906   211,728  Rpcss.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about the Lsass.exe process, click the following article number to view the article in the Microsoft Knowledge Base:

308356 Memory usage by the Lsass.exe process on domain controllers that are running Windows 2000 Server or Windows Server 2003

For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/17/2005
Keywords:kbBug kbfix kbQFE kbWin2000preSP5fix KB884039 kbAudITPRO kbAudEndUser
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