The network adaptor locks up after you experience a failed attempt to log on to a wired Ethernet Network by using 802.1X authentication on a Windows XP-based computer (884027)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional 64-Bit Edition (Itanium)

SYMPTOMS

Consider the following scenario:
  • You are using a Microsoft Windows XP-based computer.
  • You experience two failed attempts to log on to a wired Ethernet Network by using 802.1X authentication.
  • You successfully log on to the wired Ethernet Network by using 802.1X authentication.
  • You experience a third failed logon attempt.
In this scenario, the network adaptor locks up after the third failed logon attempt.

Note This symptom only occurs if you have not restarted the computer after the first two failed attempts to log on.
This problem occurs because the failure counter is not automatically reset after a successful logon. The network adaptor locks up after the failure counter records three failed logon attempts.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 1 (SP1) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows XP, 32-bit x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Dhcpcsvc.dll5.1.2600.1592105,98428-Oct-200400:48x86SP1SP1QFE
Ndis.sys5.1.2600.1592172,16020-Sep-200418:26x86SP1SP1QFE
Ndisuio.sys5.1.2600.159212,41620-Sep-200404:24x86SP1SP1QFE
Netshell.dll5.1.2600.15921,643,52028-Oct-200400:48x86SP1SP1QFE
Nwlnkipx.sys5.1.2600.159284,86420-Sep-200404:25x86SP1SP1QFE
Wzcdlg.dll5.1.2600.159657,34428-Oct-200400:48x86SP1SP1QFE
Wzcsapi.dll5.1.2600.159631,23228-Oct-200400:48x86SP1SP1QFE
Wzcsvc.dll5.1.2600.1596282,11228-Oct-200400:48x86SP1SP1QFE
Wzcsvc.dll5.1.2600.2524359,42428-Oct-200401:01x86SP2SP2QFE

Windows XP, 64-bit Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Dhcpcsvc.dll5.1.2600.1592322,04827-Oct-200412:20IA-64SP1SP1QFE
Ndis.sys5.1.2600.1592579,32819-Sep-200415:22IA-64SP1SP1QFE
Ndisuio.sys5.1.2600.159240,96019-Sep-200415:22IA-64SP1SP1QFE
Netshell.dll5.1.2600.15922,736,12827-Oct-200412:20IA-64SP1SP1QFE
Wzcdlg.dll5.1.2600.1596117,76027-Oct-200412:20IA-64SP1SP1QFE
Wzcsapi.dll5.1.2600.159665,02427-Oct-200412:20IA-64SP1SP1QFE
Wzcsvc.dll5.1.2600.1596687,61627-Oct-200412:20IA-64SP1SP1QFE
Wdhcpcsvc.dll5.1.2600.1592105,98427-Oct-200412:18x86SP1WOW
Wnetshell.dll5.1.2600.15921,643,52027-Oct-200412:18x86SP1WOW
Wwzcdlg.dll5.1.2600.159657,34427-Oct-200412:18x86SP1WOW
Wwzcsapi.dll5.1.2600.159631,23227-Oct-200412:18x86SP1WOW
Wwzcsvc.dll5.1.2600.1596282,11227-Oct-200412:18x86SP1WOW
To work around this problem, restart the computer to reset the failure counter.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the description of the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/24/2006
Keywords:kbQFE kbHotfixServer kbtshoot kbfix kbbug kbpubtypekc KB884027 kbAudEndUser kbAudITPRO
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