SYMPTOMS
When you try to add a Windows component after you first
install Microsoft Windows XP, you cannot add the component, and you may receive
a message that is similar to the following:
Files
Needed
The file 'file_name' on Windows XP
Professional CD-ROM is needed.
Type the path where the file is located,
and then click OK.
This problem occurs even though the file already
exists in the C:\Windows\I386 folder. When you provide the path of the file,
the error message reappears.
When this error occurs, an entry that is
similar to the following appears in the C:\Windows\Security\logs\scecomp.log
file:
Date_Time Error=1208 Update File
C:\WINDOWS\system32\file_name
Security=D:P(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;WD)
This issue has also been found to prevent third-party hardware and
software from installing. Specifically, you may experience this symptom after
you install Windows XP Service Pack 2 (SP2) on a computer that has a built-in
Atheros wireless network device and when you then try to install a Bluetooth
device.
This problem occurs when you try to install one or more of
the following Windows components:
- Accessories and Utilities
- Fax services
- Indexing Service
- Internet Explorer
- Internet Information Services
(IIS)
- Management and Monitoring Tools
- Message Queuing
- MSN Explorer
- Networking Services
- Other Network File and Print
Services
- Outlook Express
- Update Root Certificates
- Windows Media Player
- Windows Messenger
RESOLUTION
Note We
do
not recommend that you use the Esentutl.exe utility to recover from security
database corruption. The Esentutl.exe utility fixes corruption by deleting data from the
database
and could possibly permanently mark Group Policy settings in the registry.
Only use this kind of repair as a last resort.
To resolve this problem, rebuild the corrupted security database.
For additional information about how to rebuild a corrupted security database, click the following article number to view the article in the Microsoft Knowledge Base:
278316
ESENT Event IDs 1000, 1202, 412, and 454 are logged repeatedly in the application event log
To prevent this problem from occurring when Windows XP is installed,
contact Microsoft Product Support Services to obtain the following hotfix
package. To use the updated fix that is contained in this hotfix, create a
Windows XP distribution file share, and then replace the existing driver with
the updated driver that is contained in this hotfix.
This will prevent the problem that is described in the Symptoms section from occuring
when Windows XP is installed.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
828930
How to integrate software updates
into your Windows installation source files
You must follow the instructions in Knowledge Base
article 828930 to slipstream the hotfix to your distribution file share.
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Version Size File name SP level
---------------------------------------------------------------
12-Aug-2004 20:44 5.1.2600.1582 302,592 Scesrv.dll SP1QFE
12-Aug-2004 20:26 5.1.2600.2505 313,856 Scesrv.dll SP2QFE