Description of the Office 2003 post-Service Pack 1 hotfix package: September 2, 2004 (883929)


The information in this article applies to:

  • Microsoft Office FrontPage 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Excel 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003

SUMMARY

Microsoft has released the Office 2003 post-Service Pack 1 hotfix package for Microsoft Office 2003. This article describes the following items about the hotfix package:

  • Issues that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Information about whether you must restart your computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes to use one or more of the hotfixes in the package
  • Files that the hotfix package contains

Article contents

INTRODUCTION

This article describes the Microsoft Office 2003 issue that is fixed in the Office 2003 post-Service Pack 1 hotfix package that is dated September 2, 2004.

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Issues that the hotfix package fixes

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
  • When you try to upload multiple picture files to a Microsoft Office SharePoint Portal Server Web site from a program that is listed in the "Applies To" section, the program may unexpectedly quit. Additionally, you may receive the following error message:
    Microsoft program has encountered a problem and needs to close. We are sorry for the inconvenience.

    To see what data this error report contains, click here.
    When you view the data in the error report, the report contains an error signature that is similar to one of the following error signatures:
       Application name  Application version  Module name  Module version  Offset
   ----------------------------------------------------------------------------

   Outlook.exe       11.0.5510.0          Mso.dll      11.0.6304.0     0021cda7

   Frontpg.exe       11.0.5516.0          Mso.dll      11.0.6304.0     002170ce
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MORE INFORMATION

Service pack information

This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.back to the top

Prerequisites



The following list contains prerequisites for the hotfix package:
  • The optimized version of this hotfix is a post-Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed. For additional information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

    842532 Description of Office 2003 Service Pack 1

  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Office 2003 SP1 installed or on a computer that is running Office 2003 without SP1 installed.

    However, we have tested this hotfix more extensively on Office 2003 with SP1 installed than we have on a computer that is running Office 2003 without SP1 installed. If you install this hotfix on a computer that is running Office 2003 without Office 2003 SP1installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

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Restart information



You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information



This hotfix is not replaced by any later hotfix.

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Registry information



You do not have to create or modify any registry keys to enable the hotfix that this package contains.

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Hotfix file information



This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information.
   Date         Time   Version        Size       File name
   -------------------------------------------------------------------------
   02-Sep-2004  19:04  5.0.2919.6304  1,209,888  Office2003-kb883929-glb.exe

Microsoft Windows Installer .msp file information.
   Date         Time   Size       File name
   -------------------------------------------------------------------
   02-Sep-2004  13:17  7,020,032  Oisff.msp (full-file/administrative)
   02-Sep-2004  10:22  3,762,688  Oisop.msp (optimized)

After the hotfix is installed, the global version of this hotfix has the file attributes (or later) that are listed in the following table:
   Date         Time   Version      Size     File name
   -----------------------------------------------------
   18-Aug-2004  07:11  11.0.6400.0  284,352  Ois.exe          
   18-Aug-2004  07:09  11.0.6400.0  830,656  Oisapp.dll       
   23-Aug-2004  22:10  11.0.6401.0   31,944  Oisctrl.dll

Additional notes:
  • For additional information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For additional information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:

    http://office.microsoft.com/en-us/assistance/HA011525741033.aspx

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REFERENCES

For additional information about the terminology that we use when we correct software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


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Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbOffice2003SP2fix kbView kbBug kbfix kbHotfixRollup kbOffice2003preSP2fix KB883929 kbAudEndUser kbAudITPRO
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