Cannot Print Mixed Orientations on Same Page in Duplex Mode (88868)


The information in this article applies to:

  • Microsoft Windows 3.1
  • Microsoft Windows 3.11
  • Microsoft Windows 95
  • Microsoft Word for Windows 2.0
  • Microsoft Word for Windows 2.0a
  • Microsoft Word for Windows 2.0b
  • Microsoft Word for Windows 2.0c
  • Microsoft Word for Windows 6.0
  • Microsoft Word for Windows 6.0a
  • Microsoft Word for Windows 6.0c
  • Microsoft Word for Windows 95
  • Microsoft Word for Windows 95 7.0a
  • Microsoft Word 97 for Windows
This article was previously published under Q88868

SYMPTOMS

If you print a page in duplex mode when one page is formatted for landscape and the other page is formatted for portrait orientation, both pages print in portrait orientation. This problem occurs when you use the HPPCL5A.DRV printer driver version 31.3.89 for Microsoft Windows version 3.1 to print on a Hewlett-Packard (HP) LaserJet Series IIIsi or IIId printer, or when you use the HP LaserJet 4Si printer driver in Windows 95.

If you print a document in duplex mode and each pair of pages is formatted for the same orientation, the document prints correctly, even if the document contains both landscape and portrait formatting. The only situation in which duplex printing fails to print in the correct orientation is when a pair of pages is not formatted for the same orientation.

STATUS

Microsoft has confirmed this to be a problem with version 31.3.89 of the HPPCL5A.DRV for Windows version 3.1. We are researching this problem and will post new information here as it becomes available.

MORE INFORMATION

Steps to Reproduce Problem

  1. Create a new Word for Windows document.
  2. From the File menu, choose Print Setup. Select the HP LaserJet IIIsi or IIId and choose the Setup button.
  3. Choose the Options button. In the Duplex Printing box, select Long Edge or Short Edge and choose the OK button three times.
  4. Type Page One Portrait.
  5. From the Format menu, choose Page Setup. Select Size and Orientation. Select Portrait and choose the OK button.
  6. From the Insert menu, choose Break. Select Next Page and choose the OK button.
  7. Type Page Two Landscape.
  8. From the Format menu, choose Page Setup. Select Size and Orientation. Select Landscape in the Orientation box and select This Section in the Apply To box. Choose the OK button.
  9. Print the document. Note that each page prints in portrait orientation.
Modification Type:MinorLast Reviewed:8/16/2005
Keywords:KB88868
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