A Norton AntiVirus 2003 scan that is scheduled to run when your computer starts does not start in Windows XP Service Pack 2 (878464)


The information in this article applies to:

  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Professional Service Pack 2 (SP2)

SYMPTOMS

In Microsoft Windows XP Service Pack 2 (SP2), a Norton AntiVirus 2003 scan that is scheduled to run when your computer starts does not start.

CAUSE

Norton AntiVirus 2003 schedules startup tasks to run only when the user is logged on. When your computer starts, the task is triggered, but the task does not complete because you have not yet logged on.

WORKAROUND

To work around this problem, start Norton AntiVirus 2003 and run the scan manually.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about this problem, visit the following Symantec Web site:

http://service1.symantec.com/SUPPORT/nav.nsf/8d071816eedd7cac88256c0e005a96e5/5ed24ed6c1c06a4988256d0a0077e852?OpenDocument&prod=&ver=&src=sg&pcode=&svy=&csm=no

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:7/8/2005
Keywords:ATdownload kbBug kbvirus kb3rdparty kbstartup kbSecurity kbAppCompatibility kbtshoot kbWinXPsp2fix kbprb KB878464 kbAudEndUser
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