Virtual memory utilization of the aspnet_wp process may increase steadily until IIS recycles the process on Commerce Server 2002 (873043)

SYMPTOMS

Virtual memory utilization of the aspnet_wp process may increase steadily until Microsoft Internet Information Services 6.0 (IIS) recycles the process. You can monitor this process by viewing the virtual byte utilization in Perfmon. The virtual byte utilization should not continually increase. When this problem occurs, the virtual byte utilization approaches the 2 gigabyte (GB) or 3 GB limit that is configured for a Microsoft Windows Server 2003 process.

CAUSE

The Profile service is leaking multiple Rockall heaps. This problem may occur if a site refresh task is updating critical Web files such as the Global.asax file and the Web.config file. The update causes an IIS 6.0 application domain reset. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322816 Commerce Profile Services returns E_OutofMemory

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Commerce Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must perform an IISReset operation after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version     Size     File name
   ----------------------------------------------------
   09-Sep-2004  23:25  4.5.3824.0  399,192  Mscsups.dll

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information about how manage virtual memory resources in Commerce Server and Internet Information Services 5.0, click the following article number to view the article in the Microsoft Knowledge Base: