You cannot install Office 2003 Service Pack 1 when InfoPath 2003 Service Pack 1 Preview is installed (873039)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office InfoPath 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003

SYMPTOMS

When you try to install Microsoft Office 2003 Service Pack 1 (SP1), you receive the following error message:
The expected version of the product was not found on your system.

CAUSE

This issue occurs when you have Microsoft Office InfoPath 2003 Service Pack 1 Preview installed.

RESOLUTION

To resolve this issue, use the most appropriate method for your computer configuration.

InfoPath 2003 was previously installed as part of the Microsoft Office System 2003 (Office Suite)

To resolve this issue, remove Microsoft Office InfoPath 2003 SP1 Preview if Microsoft Office InfoPath 2003 was previously installed as part of the Microsoft Office Suite, clear the .NET Download Cache, and then reinstall Microsoft Office InfoPath 2003 from Maintenance Mode.

Note After you perform the previous steps, do not reinstall Office 2003 Service Pack 1. You will already have the InfoPath 2003 SP1 Preview updates applied from when you first installed InfoPath 2003 SP1 Preview.

Please see the "References" section for additional detailed information about how to perform the previous steps.

InfoPath 2003 was previously installed as a stand-alone product

To resolve this issue, remove InfoPath 2003 SP1 Preview if InfoPath 2003 was previously installed as a stand-alone product, clear the .NET Download Cache, and then reinstall Microsoft Office InfoPath 2003 from your Microsoft Office InfoPath 2003 CD-ROM. After you reinstall InfoPath 2003 from your CD-ROM, reinstall Office 2003 Service Pack 1.

Please see the "References" section for additional detailed information about how to perform the previous steps.

REFERENCES

For additional information about how to correctly install Office 2003 Service Pack 1 to a computer that has the InfoPath 2003 Service Pack 1 Preview installed, including how to clear the .NET Download Cache, click the following article number to view the article in the Microsoft Knowledge Base:

873040 Information to consider before you install Office 2003 Service Pack 1 on a computer that has the InfoPath 2003 Service Pack 1 Preview installed


For additional information about reinstall Microsoft Office InfoPath 2003 from Maintenance Mode, click the following article number to view the article in the Microsoft Knowledge Base:

298027 Differences between repair and reinstall

Modification Type:MinorLast Reviewed:2/13/2006
Keywords:kbtshoot kbprb KB873039 kbAudEndUser
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