SYMPTOMS
After you upgrade a server that is running Microsoft Systems Management Server (SMS) 2.0 to SMS 2003, or after you enable Background Intelligent Transfer Service (BITS) on a distribution point, you may notice the following symptoms:
- You cannot distribute software packages.
- You can restart the SMS_EXECUTIVE service, but the service stops soon after it is restarted.
- You find entries that are similar to the following in the drive:\Sms\Logs\Crash.log file:
Time = datetime
Service name = SMS_EXECUTIVE
Thread name = SMS_DISTRIBUTION_MANAGER
Executable = F:\SMS\bin\i386\smsexec.exe
Process ID = 3692 (0xe6c)
Thread ID = 4076 (0xfec)
Instruction address = 142019a2
Exception = c0000005 (EXCEPTION_ACCESS_VIOLATION)
Description = "The thread tried to read from the virtual address 01295000 for which it does not have the appropriate access."
Raised inside CService mutex = No
CService mutex description = ""
Thread ID = 4076 (0xfec)
Instruction address = 142019a2
Exception = c0000005 (EXCEPTION_ACCESS_VIOLATION)
Description = "The thread tried to read from the virtual address 01295000 for which it does not have the appropriate access."
Raised inside CService mutex = No
CService mutex description = ""
STACK TRACE FOR SMS_DISTRIBUTION_MANAGER THREAD 4076 (0xfec) AT 07/01/2004 07:28:03.445
EAX: 01295000 CS: 001b EIP: 142019a2 EFLAGS: 00010202
EBX: 00ac7240 SS: 0023 ESP: 0234f084
ECX: 01295001 DS: 0023 EBP: 0234f2fc
EDX: 01295000 ES: 0023
ESI: 77f82a8c FS: 0038
EDI: 00000007 GS: 0000
Module Address Offset Function + Displacement # Params Possible Values Of First Four Params Decorated Function Name
================================================================================================================================================================================================================================
baseobj.dll 142019a2 000919a2 CSMSPackage::ReadFromBuffer() + 4386 bytes Unknown 01294e80 00000180 77F82A8C 011a2d98 ?ReadFromBuffer@CSMSPackage@@QAEXPAEK@Z
distmgr.dll 14856f90 00016f90 Unknown Unknown 012ea560 00adece8 012DE1B0 0234fc1c Unknown
distmgr.dll 14850042 00010042 Unknown Unknown 00000000 ffffffff 80430DF0 88427824 Unknown
baseutil.dll 14465ccd 00015ccd CService::_NewThreadWrapper() + 77 bytes Unknown 00ac7240 00000007 77F82A8C 00ac7240 ?_NewThreadWrapper@CService@@CGKPAX@Z
KERNEL32.DLL 7c57438b 0000438b TlsSetValue() + 240 bytes Unknown 00000000 00000000 00000000 00000000 TlsSetValue
- You find entries that are similar to the following in the drive:\Sms\Logs\Smsexec_datetime.mdmp file:
eax=01295000 ebx=00ac7240 ecx=01295001 edx=01295000 esi=77f82a8c edi=00000007
eip=142019a2 esp=0234f084 ebp=0234f2fc iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00010202
baseobj!CSMSPackage::ReadFromBuffer+0x1122:
142019a2 8a02 mov al,[edx] ds:0023:01295000=??
*** Stack trace for last set context - .thread/.cxr resets it
ChildEBP RetAddr Args to Child
0234f2fc 14856f90 01294e80 00000180 77f82a8c baseobj!CSMSPackage::ReadFromBuffer+0x1122
0234fbdc 14850042 012ea560 00adece8 012de1b0 distmgr!CDistributionManager::UpdateReplPackage+0x270
0234ff94 14465ccd 00000000 ffffffff 80430df0 distmgr!CDistributionManager::THREAD_ProcessReplication+0x372
0234ffb4 7c57438b 00ac7240 00000007 77f82a8c baseutil!CService::_NewThreadWrapper+0x4d
0234ffec 00000000 14465c80 00ac7240 00000000 KERNEL32!BaseThreadStart+0x52
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
25-Dec-2003 12:05 2.50.2726.137 974,848 Baseobj.dll
25-Dec-2003 09:25 2.50.2726.105 180,224 Ddm.dll
06-Aug-2000 09:51 2000.80.194.0 274,489 Ntwdblib.dll
23-Feb-2003 10:05 2.0.1493.5011 855,312 Preinst.exe