You cannot forward an e-mail message that is saved as read-only in Outlook 2002 or in Outlook 2003 (871243)
The information in this article applies to:
- Microsoft Office Outlook 2003
- Microsoft Outlook 2002
SYMPTOMSIf you open a read-only HTML formatted e-mail message that is saved to your hard disk drive as a .msg file, and then you try to forward the e-mail message, you receive the following error message: Internal MAPI error: An invalid parameter was passed to a MAPI function. Contact your administrator. If you open a read-only plain text formatted e-mail message that is saved to your hard disk drive as a .msg file, and then you try to forward the e-mail message, you receive the following error message: A resource is busy or you lack sufficient access rights or permissions. However, if you try to reply to a read-only HTML formatted e-mail message or to a read-only plain text formatted e-mail message, you do not receive an error message. CAUSEThe problem occurs because Microsoft Outlook 2002 and Microsoft Office Outlook 2003 try to update the read-only e-mail message when the e-mail message is forwarded.RESOLUTIONThis problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix. Service pack informationThis problem is corrected in Office 2003 Service Pack 2. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 870924 How to obtain the latest service pack for Office 2003 Hotfix informationHow to obtain the hotfixThis issue is fixed in the Outlook 2003 Hotfix Package that is dated August 2, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: 883917 Description of the Outlook 2003 hotfix package: August 2, 2004 WORKAROUNDTo work around this problem, you can reply to the e-mail message instead of forwarding the e-mail message. When you reply to the e-mail message, change the recipient name that is in the To field to the appropriate recipient that you want to send the message to.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office 2003 Service Pack 2.
Modification Type: | Minor | Last Reviewed: | 4/7/2006 |
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Keywords: | kbOfficeXPpostSP3fix kbOffice2003SP2fix kbQFE kbfix kbBug kberrmsg KB871243 kbAudEndUser |
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