You receive the "Could not open this feature Error -8796" error message after you import an Entourage 2001 for Mac identity to Entourage X for Mac (870967)

RESOLUTION

To resolve this problem, you must delete the Main identity folder from the Microsoft Office X identities folder. To do this, follow these steps:

1. Click Home on the Go menu, and then open the Documents folder.
2. Open the Microsoft User Data folder.
3. Open the Office X identities folder.
4. Drag the Main identity folder to the Trashcan.

After you delete the Main identity folder, start Entourage X for Mac and then create a new identity. However, when prompted, click I want to start using Entourage without importing anything, and then continue configuring your Main identity.

To import the Entourage 2001 for Mac identity to Entourage X for Mac, follow these steps:

1. Start Entourage X for Mac.
2. Click Switch Identities on the Entourage menu.
3. Click Switch.
4. In the Select an Identity dialog box, click New.
5. In the Identity Name box, type a name for your identity, and then click OK.
   
   This starts the Entourage Setup Assistant. Follow the on screen instructions to create a new identity.
6. After you finish creating the new identity, click Import on the File menu.
7. Click Import information from a program, click the right arrow.
8. Click Microsoft Entourage 2001 and then click the right arrow.
9. Click to clear all the check boxes, except for the following three check boxes:
   • Messages
   • Contacts
   • Accounts
   These three check boxes must remain selected.
10. Click the right arrow. Entourage X for Mac will now search for the Entourage 2001 for Mac information.
11. Click Choose to start the import, and then click Finish when the import is complete.