McAfee Virusscan Professional version 6.0 quits unexpectedly after you install it on a Windows XP Service Pack 2-based computer (870906)


The information in this article applies to:

  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)

SYMPTOMS

After you click Finish to complete the installation of McAfee Virusscan Professional version 6.0 on Microsoft Windows XP Service Pack 2 (SP2), you may receive the following error message:
Webscanx.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

RESOLUTION

To resolve this issue, contact McAfee for information about updates to McAfee Virusscan Professional version 6.0. For more information about McAfee products and support services, visit the following McAfee Web site:

http://us.mcafee.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

STATUS

This issue has been corrected in McAfee Virusscan Professional version 7.0 and later.

MORE INFORMATION

For information about how to contact McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:7/8/2005
Keywords:kbtshoot kbvirus kbAppCompatibility kb3rdparty kberrmsg kbprb KB870906 kbAudEndUser
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