Mac Wkst: Trouble Printing to HP LaserJet IIIsi (87255)


The information in this article applies to:

  • Microsoft Mail for AppleTalk Networks 2.0
  • Microsoft Mail for AppleTalk Networks 3.0
  • Microsoft Mail for AppleTalk Networks 3.1
This article was previously published under Q87255

SYMPTOMS

If you are running version 2.0, 3.0, or 3.1 of Microsoft Mail for AppleTalk Networks along with version 2.1 of LAN Manager, when you use the LAN Manager commands Macfile and Macprint to print a document to a Hewlett-Packard (HP) LaserJet IIIsi printer, some documents will be partially printed or will not print at all.

RESOLUTION

To correct this problem, contact Hewlett-Packard to have the laser printer updated. The printer problem can be corrected with a firmware datecode of V6.4R, an internal font datecode of V3.01, and a PostScript device-specific revision of 300.

MORE INFORMATION

This is a known problem with the HP IIIsi laser printer. This printer has a firmware datecode of V5.1, an internal font datecode of V2.14, and a PostScript device-specific revision of 213. To see this information, print a copy of the HP IIIsi test page:

  1. Take the printer offline.
  2. Press the test button on the printer (hold it down until the printer display shows that the test is printing).
Modification Type:MajorLast Reviewed:11/9/1999
Keywords:KB87255
©2002 Microsoft Corporation. All rights reserved.