Clarification of Microsoft Business Solutions CRM (Microsoft CRM) Synchronization Process (869927)

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SUMMARY

This article discusses an update to the documentation outlined in the Microsoft CRM 1.0 User's Guide regarding the Microsoft CRM Synchronization Process.

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Clarification to Microsoft CRM 1.0 User's Guide:

Title: Using CRM Sales for Outlook

The Notes paragraph should state the following:

"When you run a synchronization process, Microsoft CRM overwrites existing information without verifying or comparing the "last saved" date. This means if you changed a field a week ago, and someone else changed that same field earlier today, if you run synchronization in the afternoon, your changed will overwrite the other person's even though your changes are older."

(The original documentation states record in the paragraph above, but should be correctly stating field instead of record.)

This article was TechKnowledge Document ID: 30060