Files in the Single Instance Storage (SIS) Common Store folder are no longer valid after you restore a Remote Installation Services (RIS) volume from backup in Windows Server 2003 and in Windows 2000 (867765)



The information in this article applies to:

  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server

SYMPTOMS

You back up a Remote Installation Services (RIS) volume in Microsoft Windows 2000 or in Microsoft Windows Server 2003. The RIS volume that you back up contains the Single Instance Storage (SIS) Common Store folder. When you use Windows Backup or a third-party backup program to restore the RIS volume from backup, some files in the SIS Common Store folder are no longer valid. For example, the size of some files is changed to 0 bytes. Links to the files are broken.

Additionally, when you try to install a RIS image from a Pre-Boot eXecution Environment (PXE)-enabled client, you receive error messages. The following is an example of one of the error messages that you may receive:
TFTP.
TFTP. Failed. e not found

CAUSE

This problem occurs if SIS stores incorrect pointers during the restore operation.

RESOLUTION

Install this hotfix on the destination computer before you restore the RIS volume to that destination computer. You do not have to install this hotfix on the source computer before you back up the RIS volume on that source computer.

Windows Server 2003 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit edition

  Date         Time   Version       Size    File name
  -----------------------------------------------------
  31-Jul-2004  01:05  5.2.3790.196  78,336  Grovel.exe       
  02-Aug-2004  17:02  5.2.3790.196  16,384  Sisbkup.dll      
  31-Jul-2004  01:05  5.2.3790.196  66,048  Sis.sys

Windows Server 2003, 64-bit edition

  Date         Time   Version       Size     File name     Platform
  -----------------------------------------------------------------
  31-Jul-2004  01:07  5.2.3790.196  220,672  Grovel.exe    IA-64
  31-Jul-2004  01:07  5.2.3790.196  210,944  Sis.sys
  02-Aug-2004  16:52  5.2.3790.196   46,080  Sisbkup.dll   IA-64
  02-Aug-2004  17:02  5.2.3790.196   16,384  Wsisbkup.dll  x86

Windows 2000 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix requires Windows 2000 Service Pack 4 (SP4).

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
  Date         Time   Version        Size    File name
  ------------------------------------------------------
  23-Jul-2004  19:28  5.0.2195.6960  15,632  Sisbkup.dll      
  21-Jul-2004  23:51  5.0.2195.6960  89,360  Grovel.exe       
  21-Jul-2004  23:50  5.0.2195.6960  65,072  Sis.sys 

WORKAROUND

To work around this problem, rename the Sisbkupd.dll file before you start the backup operation to back up the RIS volume. For example, rename the Sisbkupd.dll file to Sisbkupd.dll_old.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies To" section.

MORE INFORMATION

For additional information about how to restore a RIS volume that is managed by SIS, click the following article number to view the article in the Microsoft Knowledge Base:

263027 How to restore a volume that is managed by Single Instance Storage

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows hotfix packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbWinServ2003preSP1fix kbWin2000preSP5fix kbfix kbBug KB867765 kbAudITPRO