The Beremote.exe process uses up to 100 percent of CPU resources (867667)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition

SYMPTOMS

When you run Veritas Backup Exec software on a Microsoft Windows Server 2003 network computer, you may experience the following behaviors:
  • The computer responds slowly or stops responding.
  • The Beremote.exe process uses up to 100 percent of CPU resources.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003, 32-bit versions

Date         Time   Version            Size    File name
--------------------------------------------------------------
22-Jun-2004  16:19  5.2.3790.161    1,188,352  Ole32.dll        
22-Jun-2004  16:19  5.2.3790.184       26,112  Rpcproxy.dll     
22-Jun-2004  16:19  5.2.3790.184      659,968  Rpcrt4.dll       
22-Jun-2004  16:19  5.2.3790.161      293,888  Rpcss.dll

Windows Server 2003, 64-Bit Enterprise Edition

Date         Time   Version            Size    File name      Platform
------------------------------------------------------------------------
22-Jun-2004  16:15  5.2.3790.161    3,565,056  Ole32.dll        IA-64
22-Jun-2004  16:15  5.2.3790.184       73,216  Rpcproxy.dll     IA-64
22-Jun-2004  16:15  5.2.3790.184    2,150,912  Rpcrt4.dll       IA-64
22-Jun-2004  16:15  5.2.3790.161      686,080  Rpcss.dll        IA-64
22-Jun-2004  16:19  5.2.3790.161    1,188,352  Wole32.dll       x86
22-Jun-2004  16:19  5.2.3790.184       26,112  Wrpcproxy.dll    x86
22-Jun-2004  16:19  5.2.3790.184      544,256  Wrpcrt4.dll      x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbWinServ2003preSP1fix kbfix kbBug KB867667 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.