Cannot view a Web site that uses an internationalized domain name by using Internet Explorer (842848)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0
  • Microsoft Internet Explorer 6.0 SP1

SYMPTOMS

When you try to visit a Web site that uses an internationalized domain name (IDN), you may receive an error message that is similar to the following error message:

The page cannot be displayed

There is a problem with the page you are trying to reach and it cannot be displayed.

Please try the following:
  • Click the Refresh button, or try again later.
  • Open the www.widgets-inc-10.com home page, and then look for links to the information you want.
  • If you believe you should be able to view this directory or page, please contact the Web site administrator by using the e-mail address or phone number listed on the www.widgets-inc-10.com home page.
11001 - Host not found
Internet Security and Acceleration Server

CAUSE

This issue occurs because Microsoft Internet Explorer does not support IDNs. IDNs use non-ASCII characters, and Internet Explorer cannot resolve a URL whose domain name contains non-ASCII characters.

RESOLUTION

To resolve this issue, install a third-party program to support IDNs. For example, the following third-party programs support IDNs: For information about how to contact computer program vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

An IDN is a domain name that uses non-ASCII characters. By using IDNs, users and companies can create domain names in their native language. The Internet Engineering Task Force (IETF) published the IDN standard in March 2004. For additional information about IDNs, visit the following Web site to view IETF Request For Comment (RFC) 3490:

http://www.ietf.org/rfc/rfc3490.txt

Internet Explorer does not currently support IDNs, but we are investigating the integration of IDN support in Internet Explorer and in other Microsoft products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:12/3/2004
Keywords:kbtshoot kberrmsg kbenv kbprb KB842848 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.